Can't find what you are looking for?

Customer enquiries

For help with faults and emergencies, streetlights, property access, insurance letters or complaints, visit our Contact Us page or call 131 003.

Government and authorised organisation enquiries

Government agencies, regulatory bodies and other authorised organisations seeking information or assistance from Endeavour Energy can call 131 003.

Network data requests

If you can't find the information you need through the Network Data Request Portal above, email our Asset Data team at Network_Data_Requests@endeavourenergy.com.au.

When submitting a request, include:

  • The information you require.
  • Why you need it.
  • Your preferred format for receiving the information.

Requests are assessed based on our legal obligations and information availability. We aim to provide an assessment within two weeks. This mailbox is not monitored for urgent enquiries. For urgent matters, call 131 003 24/7.

Check for power outages using our interactive map

Report incidents and view real-time updates on incidents affecting your home or business.