Endeavour Energy is committed to the application of best practice asset management to ensure the safe and reliable operation of the network.
In particular, safety is given the highest priority over all other aspects of our network management.
Meeting the needs of our customers
Our electricity distribution network is made up of many complex components designed to work together to safely deliver quality and reliable electricity to your home, business and the community.
Given this inherent complexity, a range of plans have been developed to address our operating environment and to meet the needs of our customers.
Our approach to electricity network performance and asset management plans can be downloaded from the link below.
Guaranteed Service Levels
We’re committed to providing you a safe, reliable, and affordable electricity supply. While we’re proud that our network is one the most reliable in Australia, there’s always room for improvement.
If we don’t provide minimum required levels of reliability to your property, you may be eligible for a Guaranteed Service Level (GSL) payment under our operating licence.
These payments are based on the number of outages (or interruptions) you experience or the length of time that you were without electricity within a financial year. For more information on Guaranteed Service Level see here.