What is the Connections Portal?
The Connections Portal has been designed to offer you a self-service platform for submitting all application forms for connections and other related Customer Network services which have been digitised and are now accessible through the portal.
What is the difference between the Enterprise Customer Portal and the Connections Portal?
The Enterprise Customer Portal is Endeavour Energy’s gateway for customers to access various platforms for requesting services. Eventually, all platforms will be accessible through this single landing page for all customers. To use the Connections Portal, customers must first log in or register on the Enterprise Customer Portal. The Connections Portal is a self-service platform for submitting and managing applications related to connections to the Endeavour Energy network and other related services.
How can I get support?
You can seek help by either using our support materials which include FAQs, users guides and how-to videos or by raising a Support Request. These are found on the Enterprise Customer Portal page where you registered and logged in. Click the ‘Help’ icon 
and follow the prompts to access these resources. Alternatively, you can access the Support Materials on the Connect Online website.
How will I know if my support request (incident) is being looked at?
You will receive email notifications at every stage of the support request process. Specifically, you'll be notified when the incident is created, when there's an update, and once the issue is resolved. Additionally, you can monitor the progress of your support request at any time by visiting the 'My Request' section on the portal.
How can I communicate with Endeavour Energy staff about my Help Request (incident)?
You can communicate with our staff through the 'Comments' section on the Connections Portal Help Request Dashboard. A member of our team will respond to your message.