How do I submit a connections application?

All Connections applications are now required to be submitted through the Connections Portal. Please refer to the How to Submit an Application - User Guide and How to Submit an Application - How to Video for assistance with your submission. You will need to register and/or login via the Enterprise Customer Portal and navigate to the Connections Portal to start the application process. If you experience difficulties, you can submit a support request through our ‘Help’ A white circle with a question mark in it Description automatically generated function on the Enterprise Customer Portal page, where you registered and logged in.

I can’t see any of my projects in my dashboard

For assistance with viewing your active projects, refer to the My Projects Dashboard – User Guide and My Projects Dashboard - How to Video. If you still need help, submit a support request through our ‘Help’ A white circle with a question mark in it Description automatically generated function on the Enterprise Customer Portal page, where you registered and logged in.

Where can I find the Basic Connections and Site Nomination Agreement (SNA) applications?

These applications have been digitised and can now be found in the Connections Portal along with all other connections applications.

You will no longer use the current Basic Connections application web-forms or submit Site Nomination Agreements (SNAs) requests via email or phone.

Instead, please self-register and log in via the Enterprise Customer Portal, and then navigate to the Connections Portal where you can select and complete the relevant online application forms to submit your service requests.

What information is available on ‘My Projects’ dashboard

On the homepage of the Connections Portal, you will find a section called ‘My Projects’ where you can track the progress of all your submitted applications. This section has two tabs: 'Active Projects’ and ‘Auto Approved PTCs'.  

The Active Projects tab displays the project ID, project address, project status, last status date, and EE contact.

The Auto Approved PTCs tab displays all basic applications with system generated PTCs (automatically approved) that were submitted from 3rd of February 2025, it will also show the project ID, project address, project type, NMI, load/export, PTC issue date, and PTC document. 

If you encounter any issues with your dashboard, you can submit a support request through the ‘Help’ A white circle with a question mark in it Description automatically generated function on the Enterprise Customer Portal page, where you registered and logged in. One of our team members will get back to you.

Where can I find my Permission to Connection (PTC) letter for automatically approved requests? 

Your Permission to Connect (PTC) letter is available in the Connections Portal under the ‘Auto Approved PTCs’ tab on your home page. You can view and download your PTC from there. Additionally, it is also accessible in the email sent to you.

I can’t find the address of my site

For assistance with finding your site address, refer to the How to Submit an Application - User Guide and How to Submit an Application - How to Video. If you still need help, you can submit a support request through our ‘Help’  A white circle with a question mark in it Description automatically generated function on the Enterprise Customer Portal page, where you registered and logged in. One of our team members will get back to you.

Is it necessary to submit a new application for a minor change to an existing one?

No, for minor changes to an application that is currently in progress, please reach out to the assigned Customer Network Engineer (CNE) listed in your ‘My Projects’ dashboard. You can view their contact details by selecting their name.

What is a NMI and where will I find mine?

A National Meter Identifier (NMI) is a unique number assigned to every networked electrical connection in Australia. It identifies the electrical meter situated at your home or business and is crucial for managing electricity connections and billing.

You can find your NMI on the first page of your electricity bill, usually under the account details section. The NMI consists of 10 or 11 characters, which can be a mix of numbers and letters. Endeavour Energy NMI numbers start with 431.

What happens if I don’t complete submitting an application?

Applications submitted without payment will be closed after 30 business days.

What should I do if I want to cancel my saved application?

If you choose not to proceed with the application, navigate to 'Saved applications' and click the 'bin' Garbage outline icon on the far-right side of the page to remove and cancel it.