Payments
I can’t make a payment, or see my invoice
For assistance with making a payment, refer to the Make a Payment - User Guide and Make a Payment - How to Video . If you still need help, you can submit a support request through our ‘Help’ 
function on the Enterprise Customer Portal page, where you registered and logged in.
What payment methods can I use?
The Connections Portal supports three payment methods: credit card, BPAY and EFT.
How do I process a payment?
Please refer to the Make a Payment - User Guide or Make a Payment - How to Video available in our Support Materials. These resources will guide you through the payment process.
What is Endeavour Energy’s bank account details for BPAY/EFT payment?
When you opt to pay via BPAY or EFT, the Tax Invoice will include our billing details.
Can I elect for someone else to pay the bill?
Yes. When you choose to pay by BPAY or EFT, you can nominate another party to pay the invoice. Refer to the Make a Payment - User Guide or Make a Payment - How to Video for guidance.
Why is my payment still showing ‘pending’ on the portal even though it has already been paid?
For EFT and BPAY payments, it may take up to 48 hours to reconcile. To expedite the processing of your payment, please email our team at remittances@endeavourenergy.com.au, ensuring that you attach your remittance advice.
Maps
Why am I experiencing issues with the site maps?
If you are experiencing issues with maps refer to our ‘How to Get Help’ User Guide <specific hyperlink> or How to Get Help - How to Video to follow streps to clear your cookies. Alternatively, submit a support request through our ‘Help’ function located on the Enterprise Customer Portal page, where you registered and logged in.
How can I find my address from the site map?
Please refer to the ‘site details’ section of the How to Submit an Application - User Guide or How to Submit an Application - How to Video for assistance. If you still have issues, submit a support request through our ‘Help’ function located on the Enterprise Customer Portal page, where you registered and logged in.
How do I know which area/region Endeavour Energy covers?
Endeavour Energy provides services to communities across Sydney's Greater West, the Blue Mountains, the Southern Highlands, Illawarra, and the South Coast of NSW. You can view the full extent of the Endeavour Energy network coverage here.