Report power outages
Report power outages using the form below.
For life threatening emergencies call 000. For electrical emergencies call 131 003.
Connecting to our network
Connecting to our network has never been easier. We offer a range of convenient online connection services, designed to meet the diverse needs of our customers.
If you are waiting for your property to be re-energised after an outage, please complete the Report Outages form to help us restore your power as quickly as possible.
Please contact your energy retailer directly for assistance with reconnecting your power after moving in or having been disconnected due to non-payment.
General enquiry
If you need to get in touch with us, please complete our general enquiry form. Our team strive to get back to enquiries within 3 business days.
If you need to report a power outage, emergency or hazard, please complete our power outages form or call our emergency hotline on 131 003.
Make a complaint
We strive to provide our customers and communities we serve with excellent service. We welcome customer feedback and encourage you to let us know if we have not met your expectations.