Our customer and community focus is set out in our core values. These values form the basis for everything we do.

Every day, Endeavour Energy engages with people and organisations that have an interest in what we do and who are, in some way, connected to our purpose.

Our commitment to the community

Our long-standing commitment to customers and stakeholders means your feedback has shaped our operations for many years.

We have renewed our commitment to make high quality engagement with customers and stakeholders a business-as-usual practice. This reflects our commitment to always place customers at the heart of what we do.

Endeavour Energy’s stakeholder engagement framework identifies our stakeholders and outlines the principles we use to collaborate with them to deliver a network that reflects the long-term interests of our customers.

We are committed to these eight principles of high-quality engagement:

  • purposeful
  • inclusive
  • timely
  • transparent
  • responsive
  • best practice
  • collaborative
  • measurable

Read more about the framework here

Customer and Stakeholder Committees

We work closely with key stakeholder organisations who provide important input into policy, planning and decision-making. Endeavour Energy hosts three committees that meet regularly to collaborate with Endeavour Energy on issues that impact our customers and community:

  • Peak Customer and Stakeholder Committee (PCSC)
  • Regulatory Reference Group (a subcommittee of the PCSC)
  • Future Grid Reference Group (a subcommittee of the PCSC)

Peak customer and stakeholder committee

The Peak Customer and Stakeholder Committee is governed by a Charter and includes broad membership that reflects the diverse interests of the customers we serve, the rapid growth our region and the push towards more environmentally sustainable energy.

The following organisations are represented:

  • Australian Energy Regulator (observer)
  • Council of Small Business Organisations of Australia
  • Country Women’s Association & National Council of Women NSW
  • Energy Consumers Australia
  • Energy Users Association of Australia
  • Energy and Water Ombudsman NSW (observer)
  • Ethnic Communities Council
  • Greater Blacktown Business Chamber
  • Illawarra Shoalhaven Joint Organisation
  • Multicultural NSW
  • NSW Business Chamber
  • NSW Department of Planning, Industry and Environment
  • Public Interest Advocacy Centre
  • The Customer Advocate
  • Total Environment Centre
  • Urban Development Institute of Australia
  • Western Sydney Regional Organisation of Councils

Summaries of recent committee meetings:

Regulatory Reference Group

The Regulatory Refence Group (RRG) was created to ensure deep and extensive engagement with customers and stakeholders in the creation of a new Revenue Proposal to the Australian Energy Regulator (AER) for the 2024-2029 regulatory period.

The Regulatory Reference Group will act in an advisory capacity, but will perform three distinct roles throughout the development of the Revenue Proposal:

  • co-designers of the engagement program
  • participants as key stakeholders in the Revenue Proposal engagement
  • a “critical friend” in relation to both the engagement program and Endeavour Energy’s Revenue Proposal.

See the Regulatory Reference Group Terms of Reference for more information.

Summaries of recent committee meetings:

Future Grid Reference Group

The Future Grid Refence Group (FGRG) is helping Endeavour Energy create and refine its future grid strategy to deliver a modern grid that adopts emerging technologies offering new products and services to our customers and assists our successful journey to a low carbon environment.

See the Future Grid Reference Group Terms of Reference for more information.

Summaries of recent workshops: