Empowering customers with information on the future of energy

We were thrilled to welcome back our Customer Panel last night for continued robust discussions about the plans and investments required to deliver their future energy services.  

During a live panel discussion, almost 70 customers shared their views on energy affordability and cost of living pressures, and whether their priorities have changed in any way, on a more resilient service that also enables their future energy choices.  

What was clear from last night’s discussion was that customers are searching for education about how to manage their energy bills and access available support. Many don’t know where to go or who to talk to. We have listened and will continue to play our part to empower customers with the information they need moving forward.  

Visit Your Say to look more closely at the issues we discussed with the Customer Panel.