Severe and unpredictable weather like storms, bushfires, heatwaves and floods can cause unexpected power outages.
While we will always be working to get the power back on safety and as fast as possible for our customers, it’s still important you know what to do if your power goes out.
Check. Plan. Do
Check the Power Outage Checklist to shine a light on the things you need to think about.
Plan ahead by having the right conversation in your household and completing your Power Outage Plan together.
Do so you’ll know what to do - practice with your family.
Find all you need to create a Power Outage Plan here.
Customers relying on medical equipment
Every person using medical equipment at home needs to be ready for a power outage. You also need to contact us to register as a life support customer
You can create a tailored Power Outage Plan here.