Endeavour Energy recognises that there are members of the community who experience financial stress and hardship.
Our financial hardship policy has been developed to assist customers who may be required to pay for bushfire private asset rectification work, customer installation maintenance defects or damage to our network.
We aim to address financial hardship early and encourage customers to contact us to discuss their circumstances and eligibility for assistance. While everyone’s personal circumstances are different, if you are experiencing any of the following, or are unable to pay due to the size or unexpected nature of the amount required, we may be able to help.
Are you reliant on government assistance, Centrelink payments (such as a pension) or unemployed?
Do you have or care for someone with a medical illness or injury, mental health condition, physical or intellectual disability or addictive behavioural issue affecting your capacity to pay?
Have you experienced any of the following factors affecting your capacity to pay for bushfire private asset rectification work, customer installation maintenance defects or damage to our network?
- A death in the family
- A change in the family unit
- A sudden loss or substantial reduction in income
- Long term fixed low income
- A natural disaster such as fire, flood, drought or storm damage
- Domestic violence
- Involved in legal proceedings
- Vulnerable current and/or long term financial situation
Our hardship policy was developed in consultation with customer and community stakeholder groups and in reference to the Australian Energy Regulator’s guidance on customer hardship policies.
Read our policy for more information about how we can support you if you are under financial stress or hardship: Customer Hardship Policy