Understanding your bill

The Default Market Offer (DMO) is set by the Australian Energy Regulator (AER) on 1 July each year.

It is the maximum amount energy retailers can charge customers on default contracts and acts as a cap for electricity prices for the coming year for residential customers and small businesses.

Customers on the DMO in the Endeavour Energy network are expected to see a modest 0.9% price decrease – or $19 less on the average annual household bill – in the coming financial year.

How to save money on your electricity bill

The best way for customers to get off the DMO and find the most affordable and suitable plan is to use the Australian Energy Regulator’s Energy Made Easy website

Energy Made Easy is a user-friendly tool that allows consumers to compare their current plan with other retail plans on the market, and helps consumers make a low-effort switch to a better plan that suits their individual circumstances.

Our network charges are significantly cheaper than they were in 2014

The Australian Energy Regulator has approved moderate increases in the Endeavour Energy portion of electricity bills for FY25. Even with this modest increase, our share of customers’ bills is $198 less than in FY14.

Over the past 10 years, we have consistently decreased our network prices through a relentless focus on running our business as efficiently as possible.

We are committed to engaging with our customers and acting on their feedback to deliver better services and products. We co-designed our future investment plans with informed energy stakeholders, drawing on the feedback and insights of 2,000 customers and stakeholders regarding their future energy services.

As a result, our future investment balances our customers’ priorities with a sharp focus on affordability, striking the best possible balance between value for money and efficient investments in line with customers’ long-term choices and interests.

What makes up your electricity bill?

Electricity bill is made up of respective costs in the supply chain which supplies electricity to your home or business.

Endeavour Energy is responsible for the safe and reliable distribution of electricity to more than 2.7 million people. Our charges for building, operating, and maintaining the distribution of electricity represent 27% of the average residential customers’ bill which are outlined in the table below effective 1 July 2024.

But these costs represent just one part of the electricity supply chain. The other parts include the cost of:

1. generating electricity
2. transmission - the cost of transferring electricity from generators to our distribution network
3. retail - establishing and maintaining your electricity account
4. jurisdictional schemes - costs for the NSW Climate Change Fund and NSW Electricity Infrastructure Roadmap scheme are added to your bill.

^{*Based on 4.9MWh per annum on a flat tariff structure. Excludes metering charges, controlled load usage & GST}

^{**NOTE:  Totals may not add due to rounding.}

Final decision on our regulatory proposal 2024-29

As a regulated business, every five years Endeavour Energy proposes detailed plans on behalf of our customers for future investments, expenditure, service levels and tariffs. The AER assesses the efficiency of those plans and determines a capped revenue allowance for the 5-year period ahead.

The AER has largely accepted the Endeavour Energy’s Revenue Proposal 2024-2029, determining that our plans balance affordability and service outcomes, and demonstrate efficient, value-for-money investments in innovation to serve our customers’ long-term interests.

We look forward to delivering these plans for our customers in keeping with the AER’s Determination, and to continuing our journey of authentic customer engagement that delivers the outcomes our customers need at a cost they can afford.

For more see here