Securing your meter

Cost-effective meter security

Utility locks are a cost-effective way of securing electricity meters whilst providing Endeavour Energy and other utilities with secure access to them.

Available in a range of options, these locks avoid the much greater expense of moving meters and can be used for a range of purposes including securing:

• meter boxes
• entry gates
• building entries
• metering rooms
• enclosures

Endeavour Energy has engaged Integrity Locksmiths to provide this service to our customers.

For more information, please contact them on 1300 366 488 or via their website www.integritysecurity.com.au

Alternatively, if you do not wish to purchase a lock you have the option of providing us with the combination for your own combination lock.

We will keep this information confidential in accordance with our privacy policy.

Handling potential pet problems

Safety is our highest priority at Endeavour Energy. One of the biggest single hazards our meter readers and other field staff face when visiting homes is from dogs.

Our policy on pets

Any breed of unrestrained dog could be a danger or distraction to our field staff. Even the smallest of breed can be at risk of being trodden on or tripped over if it is prone to walking at the feet of visitors. An unrestrained pet could also escape a yard when our staff attempt to enter a property if it is waiting at the gate on approach.

Any of these reasons could prevent us from carrying out our work at your premises.

Endeavour Energy has a policy that no meter reader will enter a property that contains an unrestrained dog which the NSW Government classifies as a ‘restricted’ breed or a breed more likely to cause harm.

Restricted breeds include:

• American Pit Bull Terrier
• Dogo Argentino
• Fila Brasiliero aka Brazilian Mastiff
• Japanese Tosa

The breeds deemed more likely to cause harm include:

• Australian Cattle Dog
• Bull Terrier
• Bullmastiff
• Doberman
• German Shepherd
• Rhodesian Ridgeback
• Rottweiler
• Presa Canario aka Canary Dog
• Cross-breeds of any of the above

If you own any of the above (or a cross-breed), please let us know on 133 718 so that our meter readers are aware of the situation.

Even a normally non-aggressive dog can attack a stranger if it feels threatened, is sick or has not been socialised. Meter readers reserve the right to not enter a property if they believe:

• a dog may be aggressive
• is not properly restrained
• is of a breed that cannot be determined
• may escape from your yard if the gate is opened

You can read more about keeping our meter readers safe in our information leaflet.